Payments & Insurance:
Clear, Simple Billing
Most commercial insurance and Medicare are accepted for in-person visits in Carrollton and qualifying Texas telehealth visits. Telehealth patients in New York, Virginia, and Washington, DC, and Texas patients whose plan we don’t accept, are seen on a self-pay basis with flexible payment options.
Book an AppointmentHow Billing Works
at Orchid Wellness
Your billing experience depends on where you are located and how you receive care. Here is a straightforward breakdown of what applies to you.
Texas In-Person & Qualifying Telehealth
- In-person visits at our Carrollton, TX clinic with accepted insurance
- Qualifying telehealth visits for Texas patients whose plan we accept
- You pay applicable copays, coinsurance, or deductible at time of service
- We check your benefits about 24 hours before your visit
- Lab orders may be billed separately to your plan
- Text your card to (469) 892-0194 to confirm coverage before booking
NY, VA, DC & Out-of-Network TX Telehealth
- All telehealth visits in New York, Virginia, and Washington DC
- Texas telehealth patients whose insurance is not accepted
- Payment is due at the time of service
- Superbill available upon request for out-of-network reimbursement
- Cherry, Affirm, Zelle, Cash App, and all major cards accepted
- Access Membership available to make primary care costs predictable
Insurers We
Work With
The following insurance plans are accepted for in-person visits at our Carrollton, TX clinic and for qualifying telehealth visits in Texas. Coverage varies by plan type. Always confirm your specific plan before your visit.
Flexible Ways
to Pay
For self-pay visits and out-of-network patients, we offer a wide range of payment options including patient financing, mobile payment, and all major cards.
Cherry Payment Plans
Split your care costs into monthly payments. Applying uses a soft credit check, with 0% APR options for eligible patients.
Payment plans are offered through Cherry and are subject to approval. Rates range from 0% to 35.99% APR based on eligibility. Cherry is not the lender.
Apply Now
Credit & Debit Cards
All major credit and debit cards are accepted in the office and online. HSA and FSA cards are accepted for eligible healthcare services, including copays and deductibles.
Pay Online
Affirm
Pay-over-time financing through Affirm, subject to approval. Available in the office for eligible services.
Available In-Office
Cash App
Send payment directly via Cash App at $OrchidWellness. Fast and simple for any self-pay balance.
$OrchidWellness
Zelle
Fast, fee-free bank-to-bank transfers through your own banking app. Contact us for our Zelle payment details.
Ask Us for DetailsCash
Cash is accepted for all in-person visits at our Carrollton, TX clinic. Exact change is appreciated but not required.
In-Office OnlyHow the $50
deposit works
Some appointments include a $50 deposit when you book. It holds your time with Chelsea, and it is never an extra fee on top of your care. Not every appointment has a deposit.
New patient visits are about an hour, so a deposit helps us keep that time reserved for you.
- Applied to your care. The deposit goes toward visit-related charges, such as copays, self-pay services, or supplements.
- Carries over. Any amount you don’t use carries over to later visits until it is used.
- Refunded when there is nothing to apply it to. We check your benefits about 24 hours before your visit. If there are no visit-related costs, you can ask for a refund.
- Refunded if you cancel early. Cancel more than 24 hours before your appointment and your deposit is refunded.
- Late cancellations and no-shows. If you cancel within 24 hours or miss your appointment, the deposit is kept as a late cancellation or no-show fee.
Make a
Payment Now
Pay your balance securely online or via mobile. Choose the method that works best for you.
Billing FAQ
Ready to Schedule
Your Visit?
Have insurance questions first? Text a photo of your card to (469) 892-0194 and we will confirm your coverage.