App Support Center

1. Open the App Store (iPhone) or Google Play (Android) on your device.
2. Search for "MyOrchid" and tap Install / Get.
3. Once installed, open the app and log in using the email address you registered with at Orchid Wellness.
4. If you've forgotten your password, tap "Forgot Password" to reset it via email.

The MyOrchidWellness App gives you access to your full care experience in one place:

• Book, reschedule, or cancel appointments
• Join telehealth visits directly from the app
• Track your wellness with the MySWANS™ tracker
• View lab results and prescriptions
• Message your provider securely via the Patient Portal
• Shop supplements, books, and wellness products

Tap the Schedule tab in the app to book or cancel an appointment.

You can reschedule directly through the Schedule tab in the app. If you experience any issues, please call our office at (469) 892-0194 and we'll be happy to assist you.

Yes. Telehealth appointments for patients in Texas, New York, Virginia, and Washington D.C. can be booked directly through the app. You can also use our extended-hours telehealth portal at telehealth.myorchidwellness.com for weekend and evening availability.

You'll receive a link and notification in the app 10 minutes before your appointment starts. To prepare:

1. Make sure notifications are enabled for the app in your phone settings.
2. Test your camera and microphone in advance.
3. Find a quiet, private space with good lighting and a stable internet connection.
4. Tap the link in your notification to join the visit.

Check your appointment in the Schedule tab — the visit link is also available there. If the appointment window has passed, please call us at (469) 892-0194 to reschedule as soon as possible.

Orchid Wellness currently provides telehealth to patients in Texas, New York, Virginia, and Washington D.C. Maryland is coming soon. Extended-hours visits including weekends and select evenings are available at telehealth.myorchidwellness.com.

Yes. Use the Patient Portal tab for secure communication with your provider. Response time is typically within one business day. For urgent matters, please call (469) 892-0194 directly.

Lab results and prescriptions are available in the Patient Portal tab once your provider has reviewed and released them. You'll receive an in-app notification when new results are ready.

1. Visit pay.withcherry.com/orchid-wellness to prequalify. It takes just a few minutes.
2. Once approved, notify our staff of your approval.
3. Complete checkout through the app or at the clinic.

Tap the MySWANS section in the app to log your daily wellness data across five pillars:

• Sleep hours and quality
• Water intake
• Physical activity — you can also sync with Sworkit to track workouts
• Nutrition log
• Stress levels and management

Yes. The MySWANS tracker supports integration with Sworkit for movement and workout tracking. Additional integrations may be added over time. If you'd like to suggest a specific app, email us at [email�protected].

Visit the Shop section in the app, or browse our full store online at myorchidwellness.com/online-store. Our curated wellness products include:

• MySWANS™: A Graceful Return to You (print & eBook)
• MySWANS™ Wellness Journal
• CORE-Well Adrenal supplements
• Shred wellness products
• Orchid Wellness branded merchandise

Try these steps in order:

1. Log out and log back in to refresh your session.
2. Restart your device completely.
3. Update the app — check the App Store or Google Play for the latest version.
4. Delete and reinstall the app if the issue persists (your data is saved securely in the cloud).

1. Go to your phone's Settings → Notifications.
2. Find MyOrchid in the app list and make sure notifications are turned On.
3. Ensure Allow Alerts, Sounds, and Badges are all enabled.
4. Open the app and check that push notifications are enabled in the app settings as well.

On the login screen, tap "Forgot Password" and enter your registered email address. You'll receive a password reset link within a few minutes. Check your spam folder if you don't see it.