Orchid Wellness Web App
Orchid Wellness Web App:
Orchid Wellness Web App:
Patient Help Center
Book visits, open your patient portal, track your MySWANS™ habits, and shop, all from app.myorchidwellness.com. It works in any browser on any phone, with no download required. Find answers below or reach out directly.
No Download Needed
Works on iPhone & Android
MySWANS™ Lite Tracker
Telehealth in TX, NY, VA & DC
Need Help Now?
Call, Text, or WhatsApp
(469) 892-0194
Email
support@myorchidwellness.com
Book Appointment
Choose Your State
What Is Inside
Everything you need,
Everything you need,
in one place
Book Appointments
In person in Carrollton, TX, or by telehealth in TX, NY, VA, and DC.
Patient Portal
Your records, secure messages, lab results, and visit summaries.
MySWANS™ Lite
A daily check-in across Sleep, Water, Activity, Nutrition, and Stress Management.
Shop & Cherry
Wellness products shipped to you, and Cherry payment plans for eligible patients.
Looking for the MyOrchidWellness app? The downloadable app has been retired. Everything now lives in the web app at app.myorchidwellness.com, so there is nothing to install or update.
Why the “My” in MySWANS™ Matters
Your sleep patterns, your water needs, your activity level, your nutrition reality, and your stress triggers are not identical to anyone else’s. The “My” is a declaration that this framework belongs to you. You do not adapt yourself to fit the program; the framework meets you where you are. That is the philosophy Chelsea built Orchid Wellness around from the beginning. About the MySWANS™ book
Getting Started
Add it to your home screen
Add it to your home screen
in 3 steps
The web app installs from your browser and opens like a regular app, with no app store account and almost no storage space.
iPhone or iPad
- Open app.myorchidwellness.com in Safari (the most reliable option on iPhone).
- Tap the Share button, the square with an arrow pointing up.
- Scroll and tap Add to Home Screen, then tap Add.
Android
- Open app.myorchidwellness.com in Chrome.
- Tap the three dots in the top right corner.
- Tap Add to Home Screen or Install app, then confirm.
Search help topics
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Getting Started with the Web App
Go to app.myorchidwellness.com in any web browser on your phone, tablet, or computer. There is nothing to download and no app store account needed. To keep it one tap away, add it to your home screen (steps are in the “Add It to Your Home Screen” section above).
The downloadable MyOrchidWellness app has been retired. Everything patients need now lives in the web app at app.myorchidwellness.com, which works on any phone and is updated automatically. If you still have the old app on your phone, you can delete it.
The web app brings your care together in one place:
- Book appointments in person in Carrollton or by telehealth in TX, NY, VA, and DC
- Open your patient portal for records, secure messages, and lab results
- Track your day with the MySWANS™ Lite wellness tracker
- Shop wellness products and apply for Cherry payment plans
Book your first available appointment in the web app or with the booking button for your state below. Have your legal first and last name, email, and phone number ready. Once you are scheduled, watch your email for your patient portal invitation and intake forms.
Prefer to talk to someone? Call, text, or WhatsApp (469) 892-0194 and we will help you book.
Appointments & Scheduling
Open app.myorchidwellness.com and choose Book an Appointment, then pick your state and visit type. You can also use the state booking buttons at the bottom of this page, or call or text (469) 892-0194.
Use the link in your appointment confirmation, or call or text (469) 892-0194. Please give at least 24 hours’ notice.
About deposits: some appointments include a $50 deposit that goes toward your care. Cancel more than 24 hours ahead and it is refunded. Late cancellations and no-shows keep the deposit as a fee. How deposits work
Yes. Telehealth is available for patients located in Texas, New York, Virginia, and Washington, DC at the time of the visit. Book in the web app or with your state’s button below. For some weekend and evening times, use our extended telehealth hours at telehealth.myorchidwellness.com.
Telehealth Visits
Your secure video link is emailed to you before your appointment. To get ready:
- Find the email with your video link (check spam or promotions if you do not see it).
- Test your camera, microphone, and internet connection ahead of time.
- Choose a quiet, private, well-lit space.
- Make sure you are physically located in TX, NY, VA, or DC during the visit.
- Open the link a few minutes early.
Check your spam and promotions folders first. If it is not there, call or text (469) 892-0194 and we will resend it. If your appointment time has passed, we will help you reschedule as soon as possible.
Chelsea provides telehealth to patients in Texas, New York, Virginia, and Washington, DC. What matters is where you are physically located during the visit, not where you live. Maryland licensure is in progress; join the Maryland waitlist.
Patient Portal, Messages & Lab Results
Yes. Open your patient portal from the web app to send a secure message. Replies are typically within one business day. For urgent concerns, call (469) 892-0194. For emergencies, call 911.
Lab results, visit summaries, and records are in your patient portal once Chelsea has reviewed and released them.
Questions about a result? Send a secure message through the portal or call the office.
On the portal sign-in screen, choose Forgot Password and enter the email you registered with. Check your spam folder for the reset email. Still locked out? Email support@myorchidwellness.com or call (469) 892-0194.
Billing & Payment Plans
Most commercial insurance and Medicare are accepted for in-person and qualifying Texas telehealth visits. Telehealth visits in New York, Virginia, and DC are self-pay, and a superbill can be provided. HSA and FSA cards are accepted. Payments and Insurance
- Apply in the web app or at pay.withcherry.com/orchid-wellness. Checking your options uses a soft credit check.
- Let our team know you were approved.
- Complete checkout in the web app or at the office.
Cherry can be used for treatment plans such as body sculpting packages, IV therapy, and weight loss programs, with 0% APR options for eligible patients. Payment plans are offered through Cherry and are subject to approval. Rates range from 0% to 35.99% APR based on eligibility. Cherry is not the lender.
MySWANS™ Lite Wellness Tracker
Open MySWANS™ Lite in the web app and check in across the five pillars each day:
- Sleep
- Water
- Activity
- Nutrition
- Stress Management
No. MySWANS™ Lite is a daily wellness habit tool. It does not diagnose or treat any condition. Bring your questions and patterns to your visits so Chelsea can build them into your care plan.
Shop & Products
Shop in the web app or at our online store. Products include:
- MySWANS™: A Graceful Return to You (hardcover and Kindle)
- MySWANS™ Companion Journal, plus the book and journal bundle
- CORE-Well Adrenal supplements
- Shred wellness products
- Orchid Wellness merchandise
Technical Issues
Try these steps in order:
- Refresh the page or close and reopen your browser.
- Update your browser to the latest version.
- Try another browser, such as Safari, Chrome, or Edge.
- Clear your browser cache for app.myorchidwellness.com, then sign in again.
- If you added it to your home screen, remove the icon and add it again.
Still having trouble? Email support@myorchidwellness.com with a short description and a screenshot if you can. We respond within one business day.
Check your spam, junk, and promotions folders, and add support@myorchidwellness.com to your contacts. If you still do not receive messages, call or text (469) 892-0194 so we can confirm the email and phone number on your chart.
Office Hours & Contact
| Monday | 9:00 AM to 6:00 PM |
| Tuesday | 9:00 AM to 6:00 PM |
| Wednesday | 9:00 AM to 1:00 PM |
| Thursday | 9:00 AM to 6:00 PM |
| Friday | 9:00 AM to 1:00 PM |
| Saturday & Sunday | Office closed |
Need care outside office hours? Extended telehealth hours are offered on some weekends and evenings at telehealth.myorchidwellness.com.
Phone / Text / WhatsApp
(469) 892-0194
Main office line
Support Email
support@myorchidwellness.com
Reply within 1 business day
Fax
(469) 942-7172
Medical records & clinical fax
Office Address
3620 N Josey Lane, Ste 117
Carrollton, TX 75007 →
Still need help?
Our team is here for you. Book a visit, email us, or call or text and we will make sure you get the care and support you need.
Book by state
Texas
New York
Virginia
Washington, DC
Booking requires your legal first and last name, email, and phone number. Payment plans are offered through Cherry and are subject to approval. Rates range from 0% to 35.99% APR based on eligibility. Cherry is not the lender.