Forms and Policies
Privacy Policy for MyOrchid App
Welcome to the MyOrchid App (“App”), operated by Orchid Wellness, PLLC (“we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the App.
By using the App, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the App.
1. Information We Collect
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Personal Information: Name, DOB, address, email, phone, insurance details
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Health Information: Medical history, prescriptions, labs, appointment history, MySWANS™ wellness tracking
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Usage Information: Device details, app interactions, IP address
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Location Information: If you allow, we may access your location to personalize services.
2. How We Use Your Information
We use your information to provide services, schedule appointments, offer telehealth, track wellness, and improve the App experience.
3. How We Share Your Information
We never sell your information. We only share it:
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With your healthcare providers for treatment
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With trusted partners supporting the App (under strict confidentiality)
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As required by law (e.g., health reporting)
4. Your Choices and Rights
You can access, update, or request deletion of your information anytime by contacting us.
5. Data Security
We safeguard your data with encryption, secure servers, and privacy controls. However, no method is 100% secure.
6. Children’s Privacy
Our App is not intended for children under 13 without parental consent.
7. Changes to This Policy
We may update this Policy and will notify you through the App or by email when we do.
8. Contact Us
For questions or to exercise your rights:
Orchid Wellness, PLLC
3620 N Josey Lane, Ste 117
Carrollton, TX 75007
📧 support@myorchidwellness.com
📞 469-892-0194
MyOrchid App – Terms Of Use
Effective Date: June 4, 2025
Welcome to the MyOrchid App (“App”), operated by Orchid Wellness PLLC (“we,” “our,” or “us”). These Terms of Use govern your use of the App and its related services. By using the App, you agree to these terms. If you do not agree, do not use the App.
1. Eligibility
You must be at least 13 years old or the legal age of majority in your jurisdiction to use this App. If you are under the age of 18, you may only use the App under the supervision of a parent or legal guardian who agrees to be bound by these Terms.
2. Medical Disclaimer
The App is not intended to replace in-person medical advice, diagnosis, or treatment. Always consult your licensed healthcare provider for any medical concerns. Use of the App does not establish a provider-patient relationship unless and until you complete registration and are seen by an Orchid Wellness provider.
3. Services Provided
Through the App, you may:
- Schedule virtual and in-person appointments
- Access telehealth services (available in Texas, New York, Virginia, and Washington D.C.)
- View lab results, prescriptions, and health records
- Communicate with your healthcare provider
- Track wellness goals using the MySWANS™ framework
- Purchase health and wellness products
- Apply for Cherry Payment Plans
All services are subject to change and may require additional consent or payment.
4. Account and Security
You are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate your access at our discretion.
5. Privacy
Use of the App is subject to our Privacy Policy. By using the App, you consent to our collection, use, and disclosure of your information as described in that policy.
6. Payment Terms
Some features or services may require payment, including consultation fees, medications, or subscriptions. Payment plans may be available through third-party providers like Cherry. By using Cherry, you agree to their terms and disclosures.
7. Intellectual Property
All content, trademarks, logos, and materials in the App are the property of Orchid Wellness PLLC or its licensors. You may not reproduce, distribute, or exploit any content without written permission.
8. User Conduct
You agree not to:
- Misuse the App or interfere with its functionality
- Use the App for any unlawful, abusive, or harmful activity
- Impersonate any person or misrepresent your identity
We reserve the right to restrict or terminate access for any conduct we believe violates these Terms.
9. Third-Party Services
The App may contain links or integrations with third-party services (e.g., Cherry, Sworkit, Tebra). We are not responsible for their content or practices. Your use of these services is at your own risk and subject to their terms.
10. Disclaimers and Limitation of Liability
The App is provided “as is” without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of the App.
11. Changes to These Terms
We may update these Terms at any time. Continued use of the App after changes means you accept the new Terms. The latest version will always be posted on this page.
12. Contact Us
If you have any questions about these Terms, please contact:
Orchid Wellness PLLC
Email: support@myorchidwellness.com
Website: www.myorchidwellness.com