# MyOrchidWellness App Support - Link: https://myorchidwellness.com/appsupport/ - Published: 2026-03-23T17:58:55-05:00 - Author: Chelsea 👩🏾‍💻 Telehealth available in TX, NY, VA & DC, including **weekends & evening hours** at [telehealth.myorchidwellness.com](https://telehealth.myorchidwellness.com) [Home](https://myorchidwellness.com/)/Web App & Help Center Orchid Wellness Web App # Orchid Wellness Web App:⏎ _Patient Help Center_ Book visits, open your patient portal, track your MySWANS™ habits, and shop, all from app.myorchidwellness.com. It works in any browser on any phone, with no download required. Find answers below or reach out directly. No Download Needed Works on iPhone & Android MySWANS™ Lite Tracker Telehealth in TX, NY, VA & DC [Open the Web App](https://app.myorchidwellness.com) [Add to Home Screen](https://myorchidwellness.com/appsupport/#install) Web App Address[app.myorchidwellness.com](https://app.myorchidwellness.com)No download required Need Help Now? Call, Text, or WhatsApp (469) 892-0194 Email support@myorchidwellness.com Book Appointment Choose Your State What Is Inside ## Everything you need,⏎ _in one place_ ### Book Appointments In person in Carrollton, TX, or by telehealth in TX, NY, VA, and DC. ### Patient Portal Your records, secure messages, lab results, and visit summaries. ### MySWANS™ Lite A daily check-in across Sleep, Water, Activity, Nutrition, and Stress Management. ### Shop & Cherry Wellness products shipped to you, and Cherry payment plans for eligible patients. **Looking for the MyOrchidWellness app?** The downloadable app has been retired. Everything now lives in the web app at app.myorchidwellness.com, so there is nothing to install or update. Why the “My” in MySWANS™ Matters Your sleep patterns, your water needs, your activity level, your nutrition reality, and your stress triggers are not identical to anyone else’s. The “My” is a declaration that this framework belongs to you. You do not adapt yourself to fit the program; the framework meets you where you are. That is the philosophy Chelsea built Orchid Wellness around from the beginning. [About the MySWANS™ book](https://myorchidwellness.com/myswans-a-graceful-return-to-you/) Getting Started ## Add it to your home screen⏎ _in 3 steps_ The web app installs from your browser and opens like a regular app, with no app store account and almost no storage space. ### iPhone or iPad 1. Open **app.myorchidwellness.com** in Safari (the most reliable option on iPhone). 2. Tap the **Share** button, the square with an arrow pointing up. 3. Scroll and tap **Add to Home Screen**, then tap **Add**. ### Android 1. Open **app.myorchidwellness.com** in Chrome. 2. Tap the **three dots** in the top right corner. 3. Tap **Add to Home Screen** or **Install app**, then confirm. Search help topics Search help topics [Getting Started](https://myorchidwellness.com/appsupport/#getting-started)[Appointments](https://myorchidwellness.com/appsupport/#appointments) [Telehealth Visits](https://myorchidwellness.com/appsupport/#telehealth)[Messages & Labs](https://myorchidwellness.com/appsupport/#messaging) [Billing & Payment](https://myorchidwellness.com/appsupport/#billing)[MySWANS™ Lite](https://myorchidwellness.com/appsupport/#myswans) [Shop & Products](https://myorchidwellness.com/appsupport/#shop)[Technical Issues](https://myorchidwellness.com/appsupport/#technical) On This Page * [ Getting Started](https://myorchidwellness.com/appsupport/#getting-started) * [ Appointments](https://myorchidwellness.com/appsupport/#appointments) * [ Telehealth Visits](https://myorchidwellness.com/appsupport/#telehealth) * [ Messages & Labs](https://myorchidwellness.com/appsupport/#messaging) * [ Billing & Payment](https://myorchidwellness.com/appsupport/#billing) * [ MySWANS™ Lite](https://myorchidwellness.com/appsupport/#myswans) * [ Shop & Products](https://myorchidwellness.com/appsupport/#shop) * [ Technical Issues](https://myorchidwellness.com/appsupport/#technical) * [ Hours & Contact](https://myorchidwellness.com/appsupport/#hours) No matching topics. Try another word, or call or text (469) 892-0194. ## Getting Started with the Web App Go to [app.myorchidwellness.com](https://app.myorchidwellness.com) in any web browser on your phone, tablet, or computer. There is nothing to download and no app store account needed. To keep it one tap away, add it to your home screen (steps are in the “Add It to Your Home Screen” section above). The downloadable MyOrchidWellness app has been retired. Everything patients need now lives in the web app at [app.myorchidwellness.com](https://app.myorchidwellness.com), which works on any phone and is updated automatically. If you still have the old app on your phone, you can delete it. The web app brings your care together in one place: * Book appointments in person in Carrollton or by telehealth in TX, NY, VA, and DC * Open your patient portal for records, secure messages, and lab results * Track your day with the MySWANS™ Lite wellness tracker * Shop wellness products and apply for Cherry payment plans Book your first available appointment in the web app or with the booking button for your state below. Have your **legal first and last name, email, and phone number** ready. Once you are scheduled, watch your email for your patient portal invitation and intake forms. **Prefer to talk to someone?** Call, text, or WhatsApp [(469) 892-0194](https://myorchidwellness.com/appsupport/4698920194) and we will help you book. ## Appointments & Scheduling Open [app.myorchidwellness.com](https://app.myorchidwellness.com) and choose **Book an Appointment**, then pick your state and visit type. You can also use the state booking buttons at the bottom of this page, or call or text [(469) 892-0194](https://myorchidwellness.com/appsupport/4698920194). Use the link in your appointment confirmation, or call or text [(469) 892-0194](https://myorchidwellness.com/appsupport/4698920194). Please give at least **24 hours’ notice**. **About deposits:** some appointments include a $50 deposit that goes toward your care. Cancel more than 24 hours ahead and it is refunded. Late cancellations and no-shows keep the deposit as a fee. [How deposits work](https://myorchidwellness.com/payment-and-insurance/#deposits) Yes. Telehealth is available for patients located in **Texas, New York, Virginia, and Washington, DC** at the time of the visit. Book in the web app or with your state’s button below. For some weekend and evening times, use our extended telehealth hours at [telehealth.myorchidwellness.com](https://telehealth.myorchidwellness.com). ## Telehealth Visits Your secure video link is **emailed to you** before your appointment. To get ready: 1. Find the email with your video link (check spam or promotions if you do not see it). 2. Test your **camera, microphone, and internet connection** ahead of time. 3. Choose a **quiet, private, well-lit space**. 4. Make sure you are **physically located in TX, NY, VA, or DC** during the visit. 5. Open the link a few minutes early. Check your spam and promotions folders first. If it is not there, call or text [(469) 892-0194](https://myorchidwellness.com/appsupport/4698920194) and we will resend it. If your appointment time has passed, we will help you reschedule as soon as possible. Chelsea provides telehealth to patients in **Texas, New York, Virginia, and Washington, DC**. What matters is where you are physically located during the visit, not where you live. Maryland licensure is in progress; [join the Maryland waitlist](https://myorchidwellness.com/telehealth-maryland/). ## Patient Portal, Messages & Lab Results Yes. Open your **patient portal** from the web app to send a secure message. Replies are typically within one business day. For urgent concerns, call [(469) 892-0194](https://myorchidwellness.com/appsupport/4698920194). For emergencies, call 911. Lab results, visit summaries, and records are in your patient portal once Chelsea has reviewed and released them. Questions about a result? Send a secure message through the portal or call the office. On the portal sign-in screen, choose **Forgot Password** and enter the email you registered with. Check your spam folder for the reset email. Still locked out? Email [support@myorchidwellness.com](https://myorchidwellness.com/appsupport/support@myorchidwellness.com) or call [(469) 892-0194](https://myorchidwellness.com/appsupport/4698920194). ## Billing & Payment Plans Most commercial insurance and Medicare are accepted for in-person and qualifying Texas telehealth visits. Telehealth visits in New York, Virginia, and DC are self- pay, and a superbill can be provided. HSA and FSA cards are accepted. [Payments and Insurance](https://myorchidwellness.com/payment-and-insurance/) 1. Apply in the web app or at [pay.withcherry.com/orchid-wellness](https://pay.withcherry.com/orchid-wellness). Checking your options uses a soft credit check. 2. Let our team know you were approved. 3. Complete checkout in the web app or at the office. Cherry can be used for treatment plans such as body sculpting packages, IV therapy, and weight loss programs, with 0% APR options for eligible patients. Payment plans are offered through Cherry and are subject to approval. Rates range from 0% to 35.99% APR based on eligibility. Cherry is not the lender. ## MySWANS™ Lite Wellness Tracker Open **MySWANS™ Lite** in the web app and check in across the five pillars each day: * Sleep * Water * Activity * Nutrition * Stress Management You receive a personalized score and action plan, then close with a short reflection on how you are showing up for yourself today. No. MySWANS™ Lite is a daily wellness habit tool. It does not diagnose or treat any condition. Bring your questions and patterns to your visits so Chelsea can build them into your care plan. ## Shop & Products Shop in the web app or at [our online store](https://myorchidwellness.com/online-store/). Products include: * MySWANS™: A Graceful Return to You (hardcover and Kindle) * MySWANS™ Companion Journal, plus the book and journal bundle * CORE-Well Adrenal supplements * Shred wellness products * Orchid Wellness merchandise ## Technical Issues Try these steps in order: 1. **Refresh the page** or close and reopen your browser. 2. **Update your browser** to the latest version. 3. **Try another browser**, such as Safari, Chrome, or Edge. 4. **Clear your browser cache** for app.myorchidwellness.com, then sign in again. 5. If you added it to your home screen, **remove the icon and add it again**. **Still having trouble?** Email [support@myorchidwellness.com](https://myorchidwellness.com/appsupport/support@myorchidwellness.com) with a short description and a screenshot if you can. We respond within one business day. Check your spam, junk, and promotions folders, and add support@myorchidwellness. com to your contacts. If you still do not receive messages, call or text [(469) 892-0194](https://myorchidwellness.com/appsupport/4698920194) so we can confirm the email and phone number on your chart. ## Office Hours & Contact | Monday | 9:00 AM to 6:00 PM | | Tuesday | 9:00 AM to 6:00 PM | | Wednesday | 9:00 AM to 1:00 PM | | Thursday | 9:00 AM to 6:00 PM | | Friday | 9:00 AM to 1:00 PM | | Saturday & Sunday | Office closed | **Need care outside office hours?** Extended telehealth hours are offered on **some weekends and evenings** at [telehealth.myorchidwellness.com](https://telehealth.myorchidwellness.com). Phone / Text / WhatsApp (469) 892-0194 Main office line Support Email support@myorchidwellness.com Reply within 1 business day Fax (469) 942-7172 Medical records & clinical fax Office Address 3620 N Josey Lane, Ste 117 Carrollton, TX 75007 → ## Still need help? Our team is here for you. Book a visit, email us, or call or text and we will make sure you get the care and support you need. Book by state [Texas](https://www.optimantra.com/optimus/om/patientaccess/servicesallV2?pid=ZWRjbjgzRk1UUnRFMVZhZFVwakkwdz09&lid=NEtyNXJFcWwvWnEvYks5OXlSQzFOdz09) [New York](https://www.optimantra.com/optimus/patient/patientaccess/servicesall?pid=cjFCNFRrQmRlckNDNm5mUEh2eEFqUT09&lid=ZDVvU3VZNC9qVHVXcVAxRFp1b0lXZz09) [Virginia](https://www.optimantra.com/optimus/patient/patientaccess/servicesall?pid=UFZocmhtVWk0Rlp0a1pva01lci9vZz09&lid=eDVUNVNUcXFkODFXWTQ2ajAyK0RMUT09) [Washington, DC](https://www.optimantra.com/optimus/patient/patientaccess/servicesall?pid=WlNRUjU0VEIzcW95b0pKdnAxZ1BlQT09&lid=YWxUSlNNRlZZamxXUFFJeU4zNUZmQT09) [Email Support](https://myorchidwellness.com/appsupport/support@myorchidwellness.com) Booking requires your legal first and last name, email, and phone number. Payment plans are offered through Cherry and are subject to approval. Rates range from 0% to 35.99% APR based on eligibility. Cherry is not the lender.